Omnichannel inbox
Web chat, SMS, phone, and manual inbound requests flow into one workspace per company.
Anoova
Intelligence for the Decisions That Matter
Capture every customer request, score urgency, draft replies, book jobs, and give admins a single view of every company account.
Live inbound
4 urgent conversations
Emergency
No cooling during heat advisory
AI confirmed vulnerable occupant and prepared same-day dispatch handoff.
High
Water heater leak
Customer received safety steps while the ticket moved to plumbing urgent queue.
91% booking likelihood
12m faster triage
3 channels unified
Core product
Built for real customer service work
AI triage
Urgency, sentiment, lead score, risks, and next action are scored as requests arrive.
Booking workflow
Turn qualified conversations into jobs, appointments, and handoffs without losing context.
Knowledge and macros
Reusable answers help AI and human reps stay consistent across pricing, safety, and policy.
Tenant accounts
Each company has its own customers, conversations, billing profile, widget, and integrations.
SaaS admin
Platform admins can review companies, users, billing status, usage, and integration readiness.
Workflow
From first message to booked job
1 Capture request
2 Score and summarize
3 Route, reply, or book
4 Track usage by account